Limited 12-Month Warranty
NexGen Cabinets warrants to the original consumer purchasers that NexGen Cabinets cabinets, door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service for twelve months (proof of purchase is required). This warranty is not transferable and only applies to products used for residential purposes. Representatives of NexGen Cabinets do not have the authority to change or extend this warranty.
This warranty does not cover normal wear and tear, or damage and defects caused by accidents, misuse, abuse, lack of necessary maintenance, or acts of God. It also does not cover alteration, modification, improper installation, improper handling or storage, environmental conditions, or any labor expenses.
NexGen Cabinets, at its sole discretion, may elect to repair or replace any covered product with a functionally equivalent item. Some replacement parts are subject to availability and may differ from original components. Return of defective product may be required for a replacement to be issued. While NexGen Cabinets covers the cost of the replacement part, customers are responsible for all other associated expenses, including removal, reinstallation, labor, and transportation costs.
Natural variations in wood grain and color are not considered defects. Environmental exposure—such as to artificial/natural light, moisture, smoke, or cleaning products—may cause changes in appearance over time. These changes are expected and not covered under this warranty.
Some cabinet collections may feature hand-applied glazed finishes. Due to the nature of this process, variations, drips, or unevenness may occur from cabinet to cabinet. These are not defects but are expected characteristics of hand-finishing. Likewise, painted surfaces may show minor fracturing at joints over time due to natural wood expansion and contraction—this is normal and not considered a defect.
This warranty is valid only in the United States and is non-transferable. All implied warranties are limited to the shortest period allowed by law or the twelve-month duration of this warranty. To the extent permitted by law, NexGen Cabinets excludes all incidental or consequential damages. (Note: Some states do not allow such exclusions, so this limitation may not apply to you.)
To file a warranty claim, please contact NexGen Cabinets by email at [email protected] or by phone at (302) 470-7963. Please include proof of purchase and a written explanation of the issue.